Tag Archives: Sales
Goal of Good Customer Service
The goal of good customer service is to eliminate the root causes as to why a person to complain or criticize the company. As an example, the management at does not merely view their customer service department as the customer … Continue reading
Business Clients
Every organization should strive to delight its customers, yet there seems to be an epidemic of terrible customer service around the nation. There are far too many stories about the unpleasant experiences people have encountered in organizations both large and … Continue reading
Customer Service Technology
Many organizations think that purchasing new and improved customer service technology will eliminate the cost and burden of having people to actually perform the required duties and responsibilities. How can this possibly be true? While voice mail may reduce personnel … Continue reading
Meetings are for information exchange
We fail to understand what it is that we need to learn to be more successful, and because we don’t know what we need to learn, we opt to learn nothing at all. Status quo is the default position of … Continue reading
