Business of Baseball

I’ve been a baseball fan since I was growing up. Major league Baseball is a franchise system, but each team has unique ways of running the organization to appeal to the fan base.

On Tuesday night, May 15,2007, I visited Dodger Stadium to watch the Los Angeles Dodgers play the world champion St. Louis Cardinals. I would like to share my observations from that trip because they might have application for your business.

The visit begins by learning how to best get to the destination, something that is critical if you have visitors. The Dodgers regularly get over 3 million visitors a year, almost all of the arriving by car.

The parking system changed at the beginning of the season, apparently creating a horrific traffic jam on opening day. In anticipation, the Dodgers prepared and issued a brochure on how to best use area freeways and city streets to enter and exit the stadium to minimize the hassle of driving and parking. Amazingly, if someone takes the time to actually look at this document, and applies what they learn, it makes the trip very easy.

What provisions do you have for visitors who might come to your facility? Are the instructions available on your web site? Do your employees have a map and instructions that they can email, mail or fax a visitor? Does the person at the front desk or reception have the knowledge to “talk someone in” should they become lost or confused? Die Casting Company

Posted in Business | Tagged , , , | 1 Comment

Sales for Business 3

I have been told that many people are not flying in light of the events of September 11th. I understand that. However, this has been going on for years.

The majority of your sales people are working from the comfort of their home offices. The sales numbers reflect this. I doubt they are working even 6 hours a day.

In your business, Mr. Client, to sell something, you have to meet face-to-face, belly to belly with the customer. Your people are not doing this. I was told that one of the reasons that sales calls are not being made is that they are afraid of being rejected. That may be true. If it is true, it is because the sales organization is not prospecting.

Let’s send literature

I have never been involved with a company more focused on providing their sales people with “pretty pictures” than yours. Your sales team would rather sent literature out than visit with customers.

In every interview, telephone conversation, email and meeting I have participated in, the number one complaint is that “we need literature that says…” This is the single biggest excuse your sales organization has for not selling.

They are hiding behind brochures, sell sheets, inserts and advertisements.

The prescription

I appreciate the opportunity that you have given me to work with your team. Given what I have told you, my job is going to be straightforward. I am going to eliminate all the excuses that your sales people have for not selling.

First, we are going to require that all of your sales people read one book on sales each month. The first book is “Selling for Dummies” by Tom Hopkins. This book needs to be finished by December 31, 2001. The next book they will be required to read is “Swim With The Sharks Without Being Eaten Alive” by Harvey MacKay.

That book is required reading for January. I will be providing a new book each month in the New Year.

Second, each sales person is going to be required to make a minimum of five face-to-face calls for new business each week. This will require that the get out and start talking to people. Each person will be required to turn this report in the following Monday morning.

Third, each sales person will be required to travel in their market area at least 12 days out of 20 each month. This means that they will leave the comfort of their home to actually go out and see current customers and prospects.

Fourth, each sales person must submit at least two credit applications a month for new customers.

This means that within one year, we will almost double the size of out customer base.

Sales Web Site Seo

What will it do to our sales numbers? The goal of doing all this is to uncover just who is selling and who isn’t. The goal is to find out who wants to sell versus those that want to stay at home and collect a paycheck.

Your company can no longer afford to have sales people that cannot or will not sell. The future of your company is at stake.

Sincerely,

The Consultant

Posted in Business, Sales | Tagged , , , | Leave a comment

Sales for Business 2

Most industries are mature. There is substantial competition and the pressure to keep prices low throughout the entire supply chain is immense. Given that fact, I find it curious that despite the years of sale experience, not one of the sales people has taken the initiative to take your products to a new, less competitive market.

As an example, the college and university bookstore market is booming. Every person in the sales organization lives within a half- hour drive of a major university with 20,000 or more full time students. Yet, not one has taken the time to drive over and visit the bookstore to discover how the company’s products might find their way to the shelves for students to see, and purchase them. The college and university bookstore market was discussed as an opportunity market months ago. How long will we have to wait until someone takes the time to take the first step of actually taking to a bookstore manager or purchasing agent? Or, simply making a telephone call to find out the correct person to talk to?

Not making the calls

Although each sales person was given a travel budget of whatever they requested, only a few are using the money wisely. Current customers are not being called on face-to-face and prospects are being sent literature in lieu of a meeting.

Posted in Business, Sales | Tagged , , , | Leave a comment

Sales for Business

Dear Client:

I wanted to provide you with some thoughts regarding the sales organization. You retained me to investigate and uncover why the sales in your company have been going downhill for the last three years. What I discovered should not be a surprise to you. I suspect that you knew most, if not all of what I am going to be telling you. I think that you wanted an independent, third party to deliver the news in an impartial manner.

One of the first questions I asked the group was to tell me was the last time they had submitted a credit application for a new customer. One person had submitted an application within the last few months. For the rest, it had been many months. In one case, the sales person had never submitted an application.

This was the first warning sign. Here are the rest:

Not trained or educated

During my individual interviews, I discovered that in some cases, the person hired was never trained to do sales. It was assumed that they had a “personality” that was cute and bubbly, and they lived in the area where someone was needed, so they were hired for the job. Aside from some product training, this person had never been taught how to prospect, present, handle objections or ask for the order.

While they had spent a limited amount of time working with some of the more seasoned professionals, they had not been required to go through any sales training. Given the fact that they did not know what to do, and did not know how to do it, it is little wonder that the sales in these areas are less than one-half what they were a year ago.

These individuals never took it as their own responsibility to learn what they needed to know. This lack of initiative bothers me greatly. After all, how much time or money does it take to go to the library to check out a book on sales? And, did they ever discuss this with any of their peers in the sales organization?

Understanding the Internet Market

Posted in Sales, SEO | Tagged , , , , | Leave a comment