Super Jobs for You

Jack Welch, the former head of GE, co-writes a weekly column for Business Week magazine (www.BW.com). Sometimes the “Dear Abby” format is used, when someone sends in a question and Welch, together with his wife Suzy, provides answers and thought-provoking perspective.

One of the queries sent in asked about loyalty of employees and the role it plays in an organization. The question was answered from a number of different perspectives, all of them worthwhile.

But at the heart of what Welch wrote was a comment about the role of loyalty during challenging economic times: “…these days, it’s far more common for managers to protect and reward employees who consistently deliver results…”

Welch goes on to state that organizations can only win when they have the best players who act in the best interests of the company. Keith McFarland, author of “The Breakthrough Company” (www.Amazon.com) says that one way to grow a company is to hire ordinary people and give them extraordinary opportunities. In both cases, the goal is to win.

Let’s define what winning is. Now days, it might mean simply being able to weather a storm that will drop revenue or the client base by 25 percent virtually overnight. It may mean staying even with last year’s financial performance or growing it by some percentage, single digit or double digit. In severe cases it might mean just being able to keep the doors open.

Winning means having an objective to achieve. One that is specific, measurable, action oriented, realistic and time bound. If you haven’t decided what “winning” is in your company for this year, this quarter, thing month, now is a great time to do so.

Regardless of how winning is defined, what the objective is needs to be communicated. How does that happen? It starts with every employee knowing and understanding, accepting and executing towards the expected results. It means knowing and doing what is needed to do every day to help the organization achieve the objective.

Actually, it begins even before that by hiring people into the organization that are results driven and focused to achieve goals. This can only happen when hiring managers are in place that have bought into and possess a results mentality.

If there is a manager, even at the top, with hiring and firing authority who isn’t focused on results, who doesn’t buy into the concept of having and achieving goals and shirks being held accountable, odds are that his or her department is filled with underperformers, because they are not being held accountable.

When I got done reading Welch’s article, I pondered something worth sharing. It’s almost difficult to admit this, but most of the organizations where I earned a paycheck were mediocre places.

It doesn’t mean that the people who worked there were not nice and pleasant people. It does not mean that the facilities were unsafe or unclean. It doesn’t mean that the place was boring or that the products were not of interest. It doesn’t mean that the companies did not make money , did things that were illegal, immoral, unethical or wrong.

These were companies that employed people who worked and received a paycheck. The customers were taken care of. There was cash flow and profits. Sometimes more profits, sometimes less. The sad truth is that these companies did okay in spite of themselves.

They had much more potential that was realized.

There’s an old adage about “being part of the problem or being part of the solution” and I must confess that I was not part of the solution as much as I should have been.

The problem in these organizations, what made and kept them mediocre, was that they valued loyalty over results.

“That is the way we’ve always done it” or “That’s always worked for us” were the kind of comments heard all too often. It was if a new idea was beyond comprehension, beyond the realm of options.

This atmosphere was allowed to perpetuate because people had become complacent. The cause of this condition was simple: top management was unwilling to have candid, rigorous performance discussions with their direct reports. Those in middle management did not want to hold discussions about people who were not performing, and so those conversations never took place either. No one wanted to be the tough drill sergeant that was required.

And, because lip service was paid to the concept of a vigorous, candid discussion about the role and results of employees, people settled into a soft and comfortable world of complacency. Everyone assumed they were doing a wonderful job because no one told them any differently.

Over the years, the headcount grew, because managers were always able to justify why a position needed to be created, because there was never any evidence to the contrary, that a position could be eliminated because someone wasn’t doing their job.

When the challenging times came, and the word came from the top to reduce headcount, it was always ugly, even sad. I know one manager who was let go from a job she held for 16 years and never once had a written performance appraisal.

Welch says that “…it’s usually when they’re handing poor, unsuspecting Joe or Mary their pink slip that they (the manager) finally admits: ‘Look, all these years, you came in everyday, and you did your job, but you weren’t actually very good. And now someone has to go, it needs to be you.’ “

Don’t you owe it to those that work for you to know exactly what is expected of them?

Super Job For You gives information on how to get a job and how to hire good people. If you are looking for Cast Parts Jobs look at this website. This Castings Blog will give you more information you can use for manufacturing.

My normal column written for The Signal (newspaper) in Santa Clarita, California (www.The-Signal.com) provides practical advice and counsel to those in business, but there are occasions when it is important to stop and take a broader, more personal look at the world of work.

The year started out strong economically and came to a screeching halt sometime between summer and fall. Apparently, no one saw it coming and now everyone is reacting.

Reacting means different things. Owners who may have a growing business with strong cash flow are now tightening their spending habits and shedding jobs wherever possible to reduce nonessential costs.

For many owners, one nonessential cost is someone who is not helping to grow the revenue base or helping to maintain good client relations.

I speak for myself when I evaluate cost by asking, “is this helping me or hurting me?” and then I make a clean decision.

Who are these people?

In some cases, these people are whiners, complainers and those who don’t work well with others in a team setting. These are people who do not add value to the company in tough times. Put another way, they are on the “expense” side of the income statement and not on the “revenue-producing” side.

It is true and sad that many good, hard-working people have been terminated, laid off and furloughed from jobs they loved. This happens in a free-market economy when things take place beyond the control of the owner or the employees. For those unemployed reading this, I have been there with you, more than once, and my empathy and sympathy are with you.

Reacting to the government means spending money. It is a useful problem solver that works well with anything that comes up, kind of like a hammer around the house. Only this tool is expensive and someone will be paying for it down the road. That means you and me.

I am grateful that I enjoy the work I have chosen. I wake up in the morning happy I have selected a profession that allows me to serve others. From that I receive a great deal of joy and fulfillment.

If I could make a single wish and it could be fulfilled, it would be that everyone on the planet find a job, but more important, a job where they are fulfilled and engaging their interests and their passions.

Just consider how more productive organizations would be, how much better customers could be served and how conflicts at places of employment during work hours would decrease if individual passions were engaged and focused on achieving worthwhile results.

This joy would transfer to families and alleviate the tension that exists at home because people are not happy with what they do for a living.

How much more joy in the world would there be if people and their passions were combined and used?

My passion allows me to serve my clients; they provide me an income that permits me to live a comfortable lifestyle.

They are kind, intelligent and sharing individuals who teach me a lot, and I do my best to provide valuable services to them.

Imagine how much better the world of business would be if everyone had more customers and clients who were friends and allies instead of adversaries and enemies engaging in conflict about service, pricing and quality. Would this not make a workplace an even better place to be each day?

Unlike many business people, I have a group of fellow professionals, my peers, who support me in my business endeavors. They provide me with the essential elements that I need to make business and life better, including accountability, knowledge, perspective and tools.

How many business people would benefit from having the ability to simply pick up the telephone or sit in a session to seek candid, unfiltered advice from a peer, as opposed to being required to have all the answers to every problem and to have strategies for every opportunity?

I am thankful for the support and understanding of my family and friends who have provided unqualified support. Their patience as my business has developed through the years has been one of the foundations of my life, through the tough times and the good times. How much more confident would every person in business be with the unflinching backing of their families and friends?

Finally, I am thankful I have the ability to reach so many people each week and provide them with knowledge and tools to improve their businesses and their lives. I have been deeply touched by many members of this fine community who have responded to my articles.

I am regularly called, e-mailed and told in person how much people appreciate what I provide to them through this weekly column.

That alone encourages me to continue my writing and sharing each week.

These are difficult times, but with difficulties come opportunities. I hope 2009 is the best year ever for your life, your family and your business.

Super Jobs For You gives information on how to get a job and how to hire good people. If you are looking for a Die Casting Job look at this website. This Die Casting Blog will give you more information you can use for manufacturing.